The Importance of Personal Interaction in Legal Client Services
Headline as published by North Carolina Bar Association.
Generative AI tools can summarize court decisions, draft legal memos, and even engage in natural-sounding conversation. It’s tempting to imagine a future where much of a lawyer’s client-facing work is handled by machines. Intake forms become chatbots. Follow-up emails are automated. The tone sounds just right. It’s efficient, scalable, and consistent. But is it wise? While automation has its place,... The post The Importance of Personal Interaction in Legal Client Services first appeared on North Carolina Bar Association .
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